1 wk stay at Villa Maria Pollensa, Majorca from 30.08Numerous issues during our holiday with over 20 calls texts and emails with Solmar meaning there was only 1 day of our holiday that I was not having to contact the helpline or other company reps. It took over 10 calls, reporting 7 different issues until it was decided my case should be escalated to a villa manager in the area, but even then we did not get a personal visit, just calls. We have been holidaying in villas in and around Pollenca for 40 years using lots of different villa companies and in all instances we would always have a personal visit from a rep if any minor issues arose. Based on my experiences and the issues we had (partially functioning toilets, broken air con remote, water level warnings) I cannot imagine what must happen to you for Solmar to decide you deserve a rep visit.There was really no proactivity in the management of my issues. I was ringing the helpline to get updates rather than Solmar contacting me, and when they did it was to clarify a detail of one of our issues (which of the 2 toilets at the villa was not working even though I had stated this when reporting the issue to the helpline the night before) and then to notify me my case had been escalated.Also, given the high number of calls to the helpline and the number of issues we had, there was no customer care follow up on our return from holiday - apart from generic emails and marketing emails etc.One other thing that I definitely did not expect from a high quality Villa hire company is that there were NO TOILET ROLLS in either of the bathrooms. Luckily we had brought some with us so we could use the toilet before going to a supermarket. I expect to buy more but to not have any on arrival - that was another first in our 40 years of villa use.Based on our experience we will NEVER use Solmar Villas again, and would not recommend them to any family, friends or colleagues.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
