DO NOT USE. Absolutely shocking experience with this company, do not use.We had issue after issue with this company from day one and nothing was ever resolved. I don’t even know where to start, the villa was dirty and not cleaned even when the cleaners visited once in our 2 week stay they only changed our towels over no other cleaning was done. From day one of booking this holiday they got so many things wrong for us. I have 8 month old twin boys, we requested and paid for 2 cars seats for transport these were not present when we got picked up from the airport so we were illegally driven to the villa by a driver who had no care of safety for young children or people in general. We also requested and paid for 2 high chairs for my babies only 1 was at the villa and it took them 4 days to get another one to us so I had to feed my babies on the floor! Our villa was also broken into, all of our bags, money, etc stolen and they couldn’t even care less. They were supposed to do a security check and visit us at the villa for a follow up and this never happened. The police came to visit the villa and explained the security of the kitchen window where they broke in wasn’t secure around the window frame so we got robbed for there inadequate security to the property. The downstairs bedroom door had already been kicked in before we got to the villa by somebody else which makes us think this villa has been burgled before. The security and safety of this villa is shocking, the windows upstairs where my sister slept they didn’t lock and the side door where the pool man let himself into never locked either. We emailed the company and spoke to them verbally to raise these complaints and just before we were due to go home we rang and emailed to confirm car seats for the pickup and our pickup location as this was different to where they dropped us off and yet again to no surprise we had no car seats at pick up and they went to the wrong location so we were over an hour late to the airport and had to run for our flight. We have emailed them several times with other issues and they never emailed us back, we spent everyday calling them with complaint after complaint. They have ruined my first family holiday. Do not use this company.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
