solmarvillas.com

recent stay at Villa Rocca

recent stay at Villa Rocca, Kapparis, from 12 October to 9 November 2025 (Booking Ref: 123695).We chose this villa based on Solmar’s reputation and its advertised high standard, but unfortunately our experience was well below expectations. We paid nearly £6,000 including flights and transfers, yet the villa had multiple maintenance, cleanliness, and equipment issues that affected our comfort throughout the four-week stay.Below is a summary of the main problems we encountered:Equipment and Facilities• Missing essentials: no toaster, vegetable peeler, small frying pan, small knife, colander, whisk/mixer, or oven gloves.• No small cooking pot initially – only very large pans unsuitable for two people (a smaller one was eventually provided after a request).• Outdated first aid box (over six years old) with dusty, unusable contents – we had to buy our own plasters and bandages.• Only two lights working above the cooking hob.• Electric hob surface cracked – photographed by your representative but no repair or replacement during our entire stay.• No handle on fridge door; fridge cabinet doors misaligned.• Television stopped working on day two; eventually resolved.Maintenance and Cleanliness• Pool and surrounding area dirty on arrival (pigeon droppings, feathers, leaves); only cleaned after two days.• Artificial grass area around the pool required hoovering (also delayed by two days).• Cockroaches found – one in the bedroom, one by the pool.• Upstairs small toilet not flushing properly; low water pressure in second bathroom.• Several fittings in poor condition: towel holder off wall, loose stair handrail, ill-fitting toilet seat, squeaky and stiff doors, broken latch on bathroom window, some blinds and curtain strings not working.• Front door difficult to open (risk of trapping fingers); back door required force to unlock.• Driveway and pool lights not working.Noise and Comfort Issues• Persistent knocking noise during the night, initially dismissed as “crickets.”• After I provided recordings, I was told it was the water pump and advised to switch it off each night, then turn it on again in the morning and whenever using the bathrooms. This is not acceptable during a holiday stay and caused significant inconvenience.General• Response times were slow and not particularly professional; several issues were never resolved.• While some problems (such as the television and small pot) were eventually addressed, it required repeated chasing.Given the number and seriousness of these issues, and considering the cost and duration of our stay, I believe a partial refund or suitable compensation is entirely justified. The villa did not meet the standard described or expected from Solmar Villas, and several problems clearly breached reasonable maintenance and safety expectations.I would appreciate it if you could review this complaint in full and confirm what compensation you are prepared to offer. I am happy to provide photographs, messages, and the noise recording if needed.Thank you for your attention — I look forward to hearing from you within 28 days.Kind regards, Jagdish Prajapati Booking Reference: 123695 Dates: 12 Oct – 9 Nov 2025 Villa Rocca, Kapparis

Date of experience: Oct 12, 2025