We stayed in Casa Albuqassim in Pollensa. We booked through jet2 but the villa is provided by Solmar Villas. This was July 2025. We have been to the area frequently before but first time to this property. The house itself is ok - a bit tired and basic but the location is excellent. Solmar and jet2 were awful though. We were there for 1 week with our kids. On arrival the pool was filthy - so filthy it immediately stained our kids swimming suits. Was reported straight away to jet2 and Solmar. Info in the villa was that the pool is cleaned twice a week - that didn’t happen. Despite daily calls nobody bothered coming to clean or check it. On our 2nd last day someone came in the evening - the electrics had tripped the pump. He turned it on and left - didn’t clean the pool. So we had use of a pool for the last day only - when it rained (nobody’s fault obviously!). Awful experience and we’re still fighting for a sensible compensation offer. Will not book jet2 or Solmar villa again - absolutely shocking customer service and ruined the kids holiday. Totally overpriced and awful customer care
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
