Arrived yesterday at a Solmar Villa in Lanzarote and want to leave already! Some of the delights we have been met with on day 1 of a 10 day holiday! - One key for getting in and out of the villa. Not ok for a party of 6 people! - Alarm went off and there was no instructions on how to turn it off. We then had an internal Comms system going off because the alarm had sounded. This was very stressful! - Back gate came off it's hinges and my husband and dad had to spend time fixing it - my dad is 77 and should be lifting gates back into a runner to get them to close! The gates are so heavy! - Table not cleaned - crumbs on it. This is so basic! - Crumbs in a drawer in the kitchen which is beyond disgusting and just proves the lack of cleaning! - Portable BBQ will fit about 2 bits of chicken on it so we'll be BBQing all night long to make a meal for 6 people! We came to a villa to use a BBQ for meals! - No toilet roll in the villa. Spent £1800 and you couldn't even provide a single toilet roll for a family of 6 people? This is bloody ridiculous! - The safe is so small that it doesn't fit a standard sized iPad in it so some of our valuables will be left out. Which given other reviews have mentioned about being broken into, it's far from great! - Looks far better in the pictures than it does in real life so hats off to whoever you employed to take the photos. They need a raise as they have played a blinder because the place does not look like the photos! - Side gate to the property very temperamental when opening and closing so it takes forever to get in - got a video of this to share with Solmar when they feel like getting back to me. - Parasols look past their best and the sun loungers too. They need replaced! - Dirty seat cushions at the garden table! I am beyond angry and disappointed and feel so let down. I cannot believe I have paid £1800 for THIS!! Update this morning: Blinds broken in living room so can't close the blinds. Just woken up to find that my parents have a cockroach in main bedroom!!! This is disgusting!! There is mould in the bathroom shower cubicle. All of this simply isn't acceptable. The place is dirty and in need of a major refresh. I have already submitted a complaint and will take it further with whoever Solmar are regulated by to get answers.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
