While we were out that night, we returned back to our villa to find that our villa had been completely ransacked, with the safe easily removed and taken that contained all our passports. We called the police who arrived an hour later and asked if we had any camera footage. In fact we had no CCTV or any alarms. The front door had one flimsy lock on a handle where you could gain access with a credit card! Furthermore, the back gates were constantly left open by the staff who worked at the villa . It was perfect for any one to break in and leave unnoticed!This left our kids so traumatised we had to leave the villa that night and stayed in a friends villa cramped in one room trying to come to terms with what had just happened,The next day was spent at a Turkish police station where we felt as if we had done something wrong. It seemed this villa was not registered so we had to wait for hours until the owner of the villa turned up to deal with the police. After about 4/5 hours we managed to get the report, but we could not report it as a burglary ,as we would have to wait for 2 weeks, this is because the local police would have to bring in outside police to investigate the crime. Therefore we were advised to report our passports as being lost. All this added to our stress. We then had to book into a hotel until we obtained emergency passports, and then the stress of booking flights! We eventually had to book 2 separate flights back as there were hardly any return flights.When we returned we contacted Solmar by email and phone, without reply, only a generic email. After constant calls and emails we received an email stating that their security met with their standards! An absolute joke!! A Luxe Collection villa with this kind of security- beggars belief.Please do not consider using this company, the customer service is beyond bad, with no understanding about how our whole holiday was ruined by this experience and the trauma it caused for our children.
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
