I booked a jet 2 villa holiday which offered me “an outstanding villa” according to the brochure. I got non of this. To my horror the villa was sold on behalf of solmar and despite ringing to complain from the 1st day of arrival both jet 2 and solmar they couldn’t have cared. The villa was filthy, damp and not fit for purpose. I had to live out of a suitcase because the wardrobes were mouldy and damp and the kitchen and bathrooms where something from a derelict hostel, smelly, filthy and damp with chipped crockery, rusty utensils and a filthy floors. I have formally complained since my return and jet 2 had the audacity to offer a voucher “as a good will gesture” which was a token of the 3k I paid for the package holiday. Avoid both companies and do not waste your hard earned cash. I would not use jet 2/solamar villas ever again. Shocking service, appalling product and non existent care. I appreciate that things go wrong, I understand some things become out of a companies control but it’s the way these things are dealt with and jet 2/solmar left me feeling unsafe, abandoned and frightened and did nothing to help. Update: so tried ringing as asked, and was passed from pillar to post, was put on hold then I was cut off…. I rest my case, no one cares about the “little people” take our money and provide no service. Shocking, appalling customer service. I repeat use these at your peril
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We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
