I had in issue with an item purchased from Solutionsstores in June of 2025. The item had degenerated in the 7 months that I had it and became unusable. I sent a very complete email to them with pictures and asked for a replacement. The response was less than cordial. I then initiated a review of Solutionsstores detailing the inapproiate response. I was contacted the next day and offered an apology for the response and asked if they could make it right by replacing the item, no charge. I have been very please with the customer care given and have received the new replacement. I have been a repeat customer with this company since 2020 and until this minor bump have had excellent service and pricing. Those with complaints should let them work the issue out without getting upset. I think they will try their best to treat their customers great. Tom D. Southwest Ohio
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