BAD EXPERIENCE! Beware of a company that does not put the customer first instead they put their bottom line first. I ordered 2 bags of grub granules. Neither made it. After 3 weeks, I called the company as there was no follow up. Both items had been damaged in shipping. Customer service told me they would assist with filing a claim. But 2 minutes later after I expressed frustration, they said I needed to file the claim with the carrier myself. The claim was denied because the company would not assist with the information needed for the claim. I'm out over $150 but the time precedence of a company is more important. This company will not stand behind a customer or assist. I talked to the supervisor and he commented he called me 'so that I could vent' instead of offering any assistance and also mentioned the next time I ordered...but I cut him off before he finished because there will not be a next time. In the companies defense, they do offer an 'insurance' option for damaged items during shipping and based off other review, they need to offer it as it happens often. There is just so much wrong with this company and being treated like a number instead of a customer is not how you do business.
Claim your business profile now and gain access to all features and respond to customer reviews.
Do it yourself pest control has never been simpler. Solutions Pest & Lawn has affordable pest control products and comprehensive resources to help you take control.