I’m writing to express my deep dissatisfaction with their shipping and delivery practices. A company that cannot guarantee the safe delivery of its products should reconsider maintaining an online storefront.Their policy of charging customers an extra fee for a “delivery warranty” is not only unreasonable but misleading—especially when it’s the carrier’s responsibility to ensure shipment delivery. What’s worse, their packaging practices are clearly subpar, which means that even when damage occurs in transit, the carrier rightfully refuses to honor the warranty due to insufficient packaging.This leaves the customer in an unacceptable position: paying extra for a warranty that is essentially void from the start, with no accountability on their end.If their packaging and fulfillment process cannot meet basic standards for secure delivery, then they should either correct the issue immediately or reconsider offering shipping at all. At the very least, the burden of risk should not fall entirely on the customers.
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