I am extremely disappointed with the service I’ve received from Somerset Bridge Insurance.My claim has been ongoing for over four months, despite me repeatedly chasing for updates. Communication has been poor throughout, and I was left completely in the dark for long periods of time. After months of waiting, I received a call today advising that they intended to close my claim because the third party had apparently said they would contact me directly. No one ever contacted me.So after four months of delays and me having to constantly follow up, they were prepared to close my claim without ensuring the matter had actually been resolved. What exactly am I paying insurance premiums for?To make matters worse, I was told that I would need to pursue recovery of my excess myself, as it is “not their loss but theirs.” That is completely unacceptable. The whole purpose of paying for insurance is to have the insurer handle matters on your behalf not to leave you to chase third parties and recover your own money.Due to the excessive delays, poor communication, and the stress and inconvenience caused, I expect compensation directly from Somerset Bridge Insurance for the time wasted and the mishandling of my claim. This situation has arisen because of their failures, and they should take responsibility for putting it right.This experience has been a complete waste of my time and money. Based on my experience, I would not recommend this company.
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