My son was in an accident in August 2024, and to date we are still chasing for the agreed settlement. They requested his DL code so they could check for points, this was provided 3 times and on the 3rd time they then stated they wanted him to access his DL and send the report. (Which he did).They then were apparently waiting for the police report so we obtained this and sent it to them, they were then apparently awaiting the breathalyser results (well as the accident was NFA that should have been indication in itself but apparently not)! A complaint was raised which they have totally ignored so we will be taking it to the ombudsman. When you tell them this they literally don’t care! Staff are rude and arrogant. Reached out to the director on LinkedIn and he advised to email and he would also look into it……. But then he also proceeded to ignore the email communication. AVOID at all costs! They will do anything they can to get out of paying, with little regard to the financial implications to the individuals involved. Disgusting.
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