Our car was involved in two accidents, both caused by third-party drivers, with liability settled in our favor. We filed a claim for the first accident but chose not to pursue the second, as it was a minor scratch under half an inch. However, without notifying me, the company processed a £24 claim on my behalf. They hid this claim information from me; it didn’t appear in the 'claims' section of their website (where the first claim was visible). I only discovered this when a second insurer, who accessed this information through the Claims and Underwriting Exchange (CUE) database, assumed I had withheld information. This unauthorized claim led to an unjustified £1400 increase in my second car's insurance premium! When I called for clarification, I was told that this payment went to call handlers named Car Plus. I explained that no claim should have been filed for the second incident, but they ignored my concerns.After repeated emails with no response, I am preparing to escalate this to the Financial Conduct Authority and take legal action.AVOID THIS COMPANY.
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