Had my car stolen on 27/09/24 (nearly 2 months ago) and still no outcome from Somerset Bridge and very little communication. The initial call handler tried to imply that I was somehow involved and implied I only had 1 remaining set of keys after the theft.. WRONG. I had two keys which I sent back to them along with all of the necessary documents they required. They then said that they can't process the claim as they are awaiting the police report, so I applied for the police report myself through a data access request from the met police, once obtained, I sent it through to them on 11/11/24. I called them and let them know that I have sent in the police report and a gentleman on the phone said all looks well, no issues and the claim can now be processed but I have still heard NOTHING. I am still paying my finance of £320 p/m with no car or payout from insurance who are laughing because I paid my insurance in one go at the start of the year! They are doing everything they can to try and not pay out. I have two small children who cannot take transport due to their disabilities and this has totally set me back in every aspect. I dread to think the offer they are going to try and make me on my car which I will reject if is not the market value of my car. My case handler is rude and dismissive, just an absolute joke! I believe they are doing everything they can to reduce the payment they will have to pay the finance company by making me deal with it for as long as legally possible! I will be taking this up with the ombudsmen.
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