Absolutely horrendous company to deal with. I am 2 weeks into a claim for the theft of my vehicle and so far, they have not contacted me whatsoever - I have had to repeatedly chase.None of the timescales they quote have been correct, I have waited over a week for a call from an engineer to discuss the value of my vehicle (which they have massively undervalued) and now today when I ring to chase, I'm told engineers don't phone customers???On top of it all, it always takes over 30 minutes for them to answer when you phone - no matter what time of day you ring.Appalling service, staff are massively under-trained, I work in insurance and these guys are just massively off the mark.Massive FOS complaint will be heading their way!!Steve.
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