somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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WORSE COMPANY EVER TO USE FOR CLAIMS

Bag of Shit, wouldn't recommend at all, most of the staff dont want to be there and the customer service is appalling, especially the manager.I am a victim of a hit and run, when I gave them the registration number of the other viechle they confirmed its insured with a certain company. I contacted this company and they confirmed that they do not insure the third party's vehicle. When I made Somerset aware, the third party is not nsured with the information that they gave to me, they was asking me who was the insurers. LOLWhy am I doing your job? You should tell me and have the correct information.The claims people was telling me that I have to pay my access for my vehicle to be repaired knowing it wasn't my fault because they are not a 100% they can recover my money back because of the incorrect information. The database that they use must be OUT OF DATE OR NEED UPDATING because I contacted the same company who they use to gain insurance information and I was given the correct insurance details. (But not the one that they confirmed to me by 3 different agents).I am ready to cancel my insurance because of this s*** company.

1
Date of experience: Jun 09, 2025

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