When I spoke to Gemma today she was very understanding and very friendly. From the last person I spoke to I had a very bad experience which left me very upset and in tears. I was scared when I was making the call today because I didn’t want to have the same experience again but when I spoke with Gemma within only 10 seconds of the call I was comfortable, as we were talking I told Gemma about my last experience and she was really understanding and she was apologising for what I went through Even though it wasn’t her fault. Gemma made me feel so much better and reassured me they will help as much as they can. I have never come across anyone who is so polite and friendly without knowing me and it’s over the phone. I’d like to thank Gemma for her help. We definitely more people like her.
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