My husband and I ordered a song from this service, choosing to pay for a quick turnaround, but we were let down. They misrepresent their timelines! He did not receive the original song as promised, and the link sent to us was non-functional. It showed as downloaded multiple times, but nothing was there. We reached out to them immediately and even wrote several messages stating the issue. When we finally received the song, we requested a revision, which they claimed would take 24 hours, but it took over a week. Before the late revision arrived, we requested a cancellation and refund due to their failure to meet the promised timelines, but the service just ignored us. After being ignored, we filed a claim with our bank for the services we paid for but did not receive. They only contacted us after the chargeback, and it was through an unprofessional text message rather than email. I cannot emphasize enough to AVOID THIS SERVICE. They mislead about timelines, ignore you when you reach out, and handle conflicts very unprofessionally. Following this experience, we used a different platform, which was outstanding, respected their timelines, and ensured we were completely satisfied.
Claim your business profile now and gain access to all features and respond to customer reviews.
