The product worked well for several months though I used it no more than 40% of the time. It no longer holds a charge. I have a new chord so it must have to do with the base. I called them at least 5 times and sent the same amount of e-mails. I just wanted them to examine it and offered to mail it so they can check. They did not return one call or e-mail. Clearly they don't have a true Customer Service Dept. So they're not worth doing business with( obviously),thus the negative review. Rob
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