I ordered what was listed as a pair of winter waterproof boots. Like other reviewers have noted the boots are very cheaply made weighing very little with essentially foam soles. Flip flops weigh more and are sturdier. What's more is they aren't waterproof. I too have been going back and forth via email with their customer service as the US based contact number isn't answered or you get a short automated message then disconnected. Their go to seems to be to offer a 10% discount, a store credit (you wouldn't want to use after experiencing what their product quality is like), or to return the item at your own cost (estimated according to their customer service to cost me $30+). So far they keep repeating that offer (it's been upped to a 20% discount) and they have blamed what I'm experiencing on slight lighting and screen setting differences (despite me explaining repeatedly it was supposed to be waterproof). I also thought this was a US based company only to find out the item was shipping from China.I see customer service posting and asking for order numbers and have very little faith in that resolving anything but suspect it's to make them look responsive to negative reviews.
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