soofandbloom.com

2.5
2.5 Based on 21 reviews

...

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Jennifer Pollock Ryan McLellan
BEWARE Do Not Buy from Soof and Bloom

BEWARE - Do NOT order from this company. One star for customer service response time. I ordered 3 sweaters. What I received was not what was represented on the website. No tags, no fabric content, no care instructions! In fact you can't tell which is the front and which is the back of the sweater. In order to return - you must ship back items at YOUR cost to China - in my case about $30. Customer service states it can take 4-8 weeks to get a refund. I've been in contact with customer service - which initially offered a 10% refund - we are now up to 40%. Customer service now trying to bully me not to initiate a chargeback by telling me it will take a long time for my bank to investigate, etc. DO NOT GET SCAMMED by this company.

1
Date of experience: Dec 26, 2025

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