soothingcompany.com

3.7
3.7 Based on 40 reviews

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Porter Bell
Sloppy craftsmanship poor service…

I ordered a small cream colored ceramic sand dollar fountain from the company. The piece I received had several defects including holes in the pottery, bubbles from left over stone not wiped away before firing, sloppy glazing, and unfinished support pieces for the top not glazed at all exposing the orange clay. All in all the pottery work was SLOPPY. The customer service was terrible! They kept on telling me that the defects added to the uniqueness of the piece. After several emails they finally agreed to a return. After reading the reviews it looks like I will only get a portion of the cost back. Terrible customer service! I agree with previous posts - BUYER BEWARE!!

1
Date of experience: Sep 05, 2024

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