**Terrible Moving Experience with SOS Moving**I had the worst moving experience of my life with SOS Moving, and I strongly advise against using their services. I recently moved apartments and hired them, but from the very beginning, it was a nightmare. The movers arrived over 20 minutes late, and immediately complained about parking, despite the fact that there was ample space to park. They never introduced themselves but whoever texted me to let me know they were on the way was named Vitalii. From the get-go, the movers were careless and disrespectful. One of the movers flipped a box labeled "fragile" upside down, and when I politely asked him not to do that, he rolled his eyes at me and started speaking to his coworker in another language. As they brought down my boxes, I could hear them banging them down the stairs, stacking heavy boxes on top of each other with no regard for the contents. I watched them bump multiple pieces of furniture on the walls and ceiling. As an artist, I specifically asked them to individually wrap my hand-painted artwork, which is extremely valuable to me. Instead, they carelessly threw my paintings into a wardrobe box with clothes, ignored my request to wrap them individually, and stacked multiple paintings together. One mover even tried to wrap a metal whiteboard with one of my paintings and I asked him to stop again. He again rolled his eyes and began talking in another language to his coworker. Their lack of care extended from my furniture to clothes as well. They left wardrobe boxes in the living room instead of bringing them into the bedroom, making me carry them myself. They seemed annoyed when I asked for more wardrobe boxes and rudely suggested I shove my clothes in to make more room.Throughout the move, the two movers continuously spoke in a foreign language, and seemed as if it was in a negative way towards me and my stuff. Their attitude changed slightly when we arrived at my new apartment, which is more luxurious than the old one. What truly crossed the line was the payment process. The mover asked me to enter my credit card information into his phone to complete the payment. He then took THREE screenshots of my card information, claiming there was an issue with the Wi-Fi. I saw him send the screenshot to someone and asked about it and he again said it was because of the WiFi. I felt incredibly uncomfortable, he then pressured me into tipping despite their awful service. I was hesitant and asked to enter the amount myself but he insisted on entering the tip himself, raising his voice and asking me "How much you tip me? 15% 20% or 30%?" and I ended up paying 15% despite my wishes.To make matters worse, he almost left with my key fob, which grants access to the entire building. I had to ask for it back before he pretended to "find" it in his pocket.Now, here's the part that makes this even more frustrating. I was actually recommended to SOS Moving by a friend who had an absolutely beautiful experience with them. She had two different workers who were kind, professional, and respectful. Her great review of their service was why I felt confident hiring them. After this horrible experience, I called customer service and spoke with Michael. He was dismissive, uncaring, and clearly not interested in resolving the situation. Despite promising to call back, I had to follow up multiple times, and he only offered to refund the forced tip, not acknowledging the terrible service. I also discovered a damaged lamp. I haven't unpacked everything, so I'm not sure what else may be broken.Overall, this was a complete disaster from start to finish. The workers were careless, rude, and unprofessional, and the customer service was just as bad. I still haven't received a proper resolution or refund for this horrible experience. I strongly recommend avoiding SOS Moving at all costs.Update: The customer service representative, Micheal, only offered to refund me for my absolute terrible experience by offering the full refund back only if I take down this honest review. Saying no, he then told me I will now not be getting a refund.
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SOS stands for Safe Organized & Sound, always focused on our highest priority - Customer Satisfaction. We are confident because of our experience, professional movers, efficiency and last but not the least our affordable & competitive rates.
