The bed bases were lovely when they arrived and easy to put together. Definitely worth the money we spent but the customer service was not great. I had called in January to discuss the bed bases i wanted and Umar asked that I call back when i was ready to purchase. I called back in March and spoke to Adam and we discussed free delivery and a 5% discount. We exchanged emails over a number of days and i paid a deposit online and arranged for delivery for the 2nd June. Adam asked me to contact him to remind him to apply the discount. So i emailed him twice about a week and a half before delivery and got no response. I phoned and the voicemail box was full so i couldn't leave a message so i emailed again and asked for a call back as soon as possible. Umar then phoned me and told me that the bed bases have not been made as they weren't booked in and i was supposed to call him and book it in. Wasn't entirely sure why seen as i had booked this in with his colleague. I wouldn't have thought that would have made a difference but it clearly did. He made me feel like i was the one in the wrong. I still wanted my bed bases as i had specifically chosen the colour scheme etc and they eventually arrived on the 7th June. But if i hadn't chased i would have probably still be sat here waiting. The customer service clearly needs to be improved.
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At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort.
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Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor.
Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.See more
