Do not purchase items from this company it is a massive scam (would give it 0 stars if I could!)I purchased a swimsuit from this company on 25/04, which arrived a couple of days later. I tried on the garment with underwear, keeping tags and hygiene stickers intact. Unfortunately the item did not fit me well so I repackaged it as it arrived and returned it via Royal Mail. After a week I hadn’t heard anything from the brand, but I could see via Royal Mail tracking that the item had arrived 5 days prior. I reached out to enquire how I should go about sorting my refund, to which the brand responded saying that a refund could not be arranged as it was returned in ‘very dirty’ condition. I explained to the customer service team and the founder (who I messaged via Instagram) that this was impossible as I had only tried the garment on for 2 minutes and abided by all their requests (underwear, hygiene stickers, tags intact, etc.) to which they continually denied me a refund, and only offered me the option to return the ‘very dirty’ garment, which I obviously did not want to receive back.I suggest no one purchases from this brand if they have not tried the garment on in a shop and are 100% sure that you want to keep it as you will not be able to return the item without the potential of being scammed out of your money.
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