sososwim.com

3.8
3.8 Based on 201 reviews

...

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KP47
Refusal of refund

Have to leave another review as finally received my order after 8 weeks. Order was 3 bikini tops (2 large, 1 medium). Before sending I asked them to take the medium top off as knew this wouldn't fit, and thought refund would be processed before I received the order.They're now asking me why I want the money back for the medium top despite being told I would get a refund and it wasn't sent in the parcel so obviously I never received it. All confirmed in an email thread with their Info@ email address and yet I'm still being asked what I'm talking about.Honestly, I will never shop here again. Seems all their money is spent on marketing which is great to get the brand out there but when the customer service is this poor - as in I have never experienced anything like it, I would suggest reinvesting in to customer service.I will await the rightful refund for the 3rd bikini top and look forward to not having to deal with this company again.

1
Date of experience: Jul 02, 2025

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