*EDIT: The company have now responded following this review and offered reimbursement.*I’m all for supporting a small business - especially one that are more climate conscious and I would have loved to support this brand again, had the experience with them been in line with the price point they’re charging. What I would say is that their mission is perfect and the design of the bikini is amazing - however, if you’d like to actually receive your bikini and in time for a holiday it might be better for you to look somewhere else. However, I have no patience left for this brand - it’s been more than two months and I still don’t have any bottoms for my bikini top. Before posting this I’ve tried to resolve the issue with the brand with no luck - they are not fulfilling their responsibilities under the Consumer Rights Act 2015.I’ve been through the whole customer journey with Sososwim and it’s appalling that any business can operate this badly in 2025. Customer service was initially super nice and ‘really want to resolve this issue’ and then turned into to being not very helpful and not very quick to resolve the issue.They’ve finally changed their size guide - but when I purchased the bikini in April it was misleading, meaning I had to return my bikini for replacement. They charge £3.5 for returns which I wouldn’t have been annoyed with IF their sizing chart was correct.I later, within the 14 days return policy, regretted the size of the bottoms and returned those separately. Rookie mistake. It’s now mid June and I still don’t have a bottom for my top - which is result of a clash with the item being out of stock (without being informed), long processing times and the item being faulty.I am still waiting for the bottoms because 1) it was out of stock so I had to wait 3 weeks to get them 2) the item I received was faulty and I was then 3) offered 15% discount if I kept it (like what?!), 4) I returned it, but as they were busy fulfilling pre-orders it took additionally 3 weeks to get a replacement, 5) the bottoms I received was faulty item I’d returned as a replacement because the warehouse hadn’t investigated the item properly and6) I was then requested to pay my own postage (to be refunded later) despite this being their warehouse’ mistake and the fact they can easily make a label for returns.If you charge £70 (now EIGHTY!) for a bikini, you better make sure you can fulfil your orders in sufficient enough time for people Lastly, while this technically isn’t illegal in the UK they flat-out increased their prices before restock with £5 on the bikini parts and £10 on their swimsuits which is more than 10%. Following this they sent out a 15% discount for their birthday. I find that strategy quite upsetting - good customer service would have been to offer their subscribers to pre-order before the price increase. I’m aware that prices are going up everywhere but the increase is significantly more than inflation.I work in marketing and have worked with - and purchased from - start-ups for years and I’ve rarely come across a more unprofessional handling of sales, processing times and returns. I’m not sure if they need a skilled Ops manager or a new warehouse but if I were them I’d pause all new launches and paid social until the logistics are sorted because if this trajectory continues I doubt they’ll have any returning customers. I don’t really want to give this brand any awareness at all - but it’s now too late to return the bikini top (as I’ve had this since April) so that’s money wasted
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