Ordered a few items from this brand which were delivered quickly but were all too small. I sent back for a refund using their process the next day, and recieved an email to say they had recieved my return and a refund would be processed within 7 days. Their website guidance says 14, so I have waited 2 weeks and have heard nothing and had no refund. I've tried emailing, using the chat bot and reaching out via social media and have heard nothing back - they have completely ignored me across all platforms. I am starting to worry (looking at other reviews) that I won't be getting my £100+ refund at all/for months?? I would never buy from here again which is a shame because the products themselves are lovely!
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