Received my order after much excitement only for it to arrive broken, the straps stitching had become undone meaning it couldn’t be worn. I filled out the returns form flagging that the item was broken on arrival. I got an email explaining my money was due to come back in a week, a week passed and nothing had happened so I emailed, messaged on Instagram, and used the online chat forum to no response. The costumer service is atrocious, not only is it slow, whoever is responding is blunt and not helpful. I eventually got a bad response saying my money wasn’t coming back as the Item was broken! That is the whole reason for my return in the first place!!!!! I’ve since emailed, messaged and again used the online forum, to no response. I’m incredibly disappointed as I was so looking forward to using my costume and probably would’ve repurchased one in the future.
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