While Jim and Mark were very helpful and informative on the phone initally (for their great manner of speaking I thank them), they failed to inform me of what the delivery process would include. Similarly to when I’ve ordered other heavy materials like bathtubs and washing machines, I expected that the materials would be delivered to my flat door. Unfortunately, the delivery man parked very far from my building and I had to go find him- even at this point I thought- no worries, maybe it was tough for him to find my building. He brings the materials on a trolley and unloads them on a crate infront of my building's front door. I am a 5’2 female who lives alone on the 1st floor (there's a lift in the building), and I ordered 3 rolls of 6mm rubber underlay and 5 rolls of TecSound 100- each roll is a minimum of 40 kg to my estimate. Anyways, this delivery man then tells me he needs to re-park closer to my building (because he’s worried about his truck getting stolen at 9 am in the morning), all the while telling me “I’ll come back in a few minutes”. I wait for 10, 20, 30 minutes- the delivery man never returns. In a state of panic I call the delivery man multiple times- I’m blocked. I then call Soundstop who were unfortunately just as unhelpful, and might I say, a bit patronising? I am told by Soundstop- “Well actually, if he’s dropped the rolls infront of your door, he’s done his job” and “These delivery men have multiple customers in a day so it would be impossible for them to help everyone”- with no empathy for the fact that there’s about 200kg worth of material in that crate which has now come onto my shoulders to take up to the 1st floor. I was not, at any point during my multiple conversations with multiple members of Soundstop, informed or warned about the delivery process or JUST HOW heavy the materials are. Despite me trying for hours and almost injuring myself, I wasn’t able to lift even one roll. I then had to wait for the next 4-5 hours for a few of my friends to get off from work before they could come and help me take the materials up- and even with 5 of us it took us nearly 3 hours, whereas it wouldn’t have taken that long at all in the delivery man’s trolley thing up the lift.If I’m paying almost £90 for delivery- surely I can expect that I won’t be stranded to take such heavy materials up by myself? Nowhere that I have ordered heavy materials from has behaved in this manner. Further to this, there was absolutely no warning from the team at Soundstop regarding the delivery process or just how heavy the materials actually would be, despite me mentioning to them multiple times I live in a flat in a building. Appalling- and this is my first ever negative review in my 27 years of existence. So you know it was bad. Otherwise, their manner of speaking over the phone is nice and they were helpful in regards to which material to go for specific to my issues- whether the soundproofing will actually work, I am yet to find out.
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Soundproofing walls, ceilings and floors. Soundstop offer specialist sound insulation advice and sound proofing materials. For award winning acoustic insulation vist our website now!
