I recently made an order with Soundstop for some rubber soundproofing. While it was quick and easy to make the order, and the team were friendly and helpful, I was really unimpressed with the delivery (and communication during).Soundstop initially called me to arrange a delivery day. However, on this day (a Friday), the delivery did not turn up, and I received no information or details about the delivery being delayed whatsoever. I tried calling Soundstop, but heard nothing that day or for the entire weekend. I had taken the day off work for this delivery, and arranged for some family members to help me fit the soundproofing over the weekend, so this was really disappointing and threw a huge spanner in the works.I then received a call from Soundstop the following Monday, saying they were going to deliver that day, but I was not available and had never agreed to this day. Eventually, I managed to successfully get the delivery, but considering I paid almost £200 for shipping, this quality of service was frankly unacceptable.It would be really helpful if Soundstop could provide their customers with the ability to track their deliveries themselves through the courier (which is commonplace for virtually all online shopping these days).
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Soundproofing walls, ceilings and floors. Soundstop offer specialist sound insulation advice and sound proofing materials. For award winning acoustic insulation vist our website now!
