I have had a deeply concerning experience with South Wales Police in relation to repeated reports of antisocial behaviour and harassment.Despite multiple reports (including emergency and non-emergency calls), there was a consistent failure to take proportionate action. Incidents were frequently minimised, and on several occasions I was left feeling that the seriousness of the situation had not been properly acknowledged.There were also issues with:• Lack of consistent follow-up or continuity between officers• Inaccurate or incomplete recording of incidents• Failure to provide clear guidance on available protective measures• Limited consideration of safeguarding needs despite vulnerabilities being clearly communicatedThis has had a significant impact on my sense of safety and wellbeing.I have since had to escalate matters through formal complaints processes, including the Professional Standards Department and external oversight bodies.What needs to improve:• Accurate recording and acknowledgment of reported incidents• Clear and consistent communication with victims• Proper consideration of safeguarding and vulnerability• Accountability where concerns are formally raisedThis experience has unfortunately reduced my confidence in the service.
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