The internet service has been highly unreliable. The connection is often slow and gets interrupted without warning. As someone who works from home, this has disrupted my work on multiple occasions. There was a time when I had no internet for two days, and I wasn't informed about any outages until I reached out to customer support for answers. Additionally, I missed a payment before the due date, and although I made the payment through their system a few days later, I kept receiving messages claiming the payment was pending and demanding double the amount. Even after providing proof of payment, they insisted on additional documentation, which forced me to request a bank statement outside of the usual cycle, making me uncomfortable about sharing my financial details. After finally getting the statement, I learned that the email I initially used was only for one-time correspondence, so I had to resend it to a new address provided by them. They still required more information, including details from my bank card, which was frustrating. This entire experience was extremely time-consuming and disheartening. If the company does not trust its own payment system, they should reconsider its use. I rarely leave reviews, but this situation compelled me to do so. I do not recommend this service and regret not checking reviews beforehand.
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