Where do I start? I'm SO not surprised at all the negative reviews here. 93% one star and no responses.3 years ago after my mother died, Southern Phone cut off my Dad's house phone at a time he desperately needed a support network. After being passed around to a dozen different people a young man scoffed and snottily told me that a text had been sent to advise that Dad needed to update hardware for NBN. No text had been received. When I checked what number the text had been sent to they quoted the landline number. Yep. A telecommunications company did not pick up it was a landline number.Fast forward a couple of weeks. Still more, endless back and forth until Dad decided he too had had enough. He was trying to grieve the loss of his wife of 60 years and couldn't deal anymore with the garbage that is Southern Phones. We went to Telstra who were so understanding and helpful. The only dark mark in the day? Southern Phones refused to release to Telstra the number Dad had had for 25 years.For the next 3 months Dad received a statement of $25.46 credit, instead of a refund, which we had requested. Each time they charged an admin fee, eroding the credit amount. This finally stopped after my 3rd phone call. We gave up on the idea of ever getting the money back and wrote it off.Fast forward to today. 3 years later I get an email saying Dad is owed $25.46. I call them and request a cheque as Dad has no intention of sharing his bank details with them. Guess what? Southern Phones offers no alternative to direct debit. After 20 minutes of arguing with a representative and his managerI told them what they could do with their refund.Long, long story short. I NEVER want to deal with these people again. Customer Service is a joke. Go elsewhere and save your sanity.
Claim your business profile now and gain access to all features and respond to customer reviews.
Southern Phone is one of Australia's leading providers of mobile phone, home phone and broadband services. Select from our range of great value plans today.