Spoke with Sarah in customer service. My employer had purchased tickets for me to go to a convention and I was unable to attend. My account was 16 years old and she made the process smooth, quick and efficient. Got the refund to go back to my employer saving me a lot of time and showed me how to update my account. Its not often I leave reviews but I certainly do when the service is that good. Thank Sarah you were awesome!!!
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The official Southwest Airlines website with Ticketless Travel reservations, Southwest Airlines schedules and fares, and general information about Southwest Airlines.
