My first flight, the large man in the middle seat protruded into my seat at least half way. There were 60 empty seats on the flight; but I was not allowed to move to a different one. The second flight, a Southwest employee made me check a small backpack (I was boarding group 6). I had already paid for a checked bag and my personal items to carry onboard was a small backpack and a small purse. I told the employee that I had just come from a different flight with these items and they fit under the seat in front of me. He still insisted that I had to check the backpack. I told him that I could not because it had my laptop in it. He told me that I had to carry my laptop and small purse onto the plane. I was very upset about this and did as he asked. Meanwhile, after I was onboard, I watched as others in boarding group 7 & 8 carried on roller bags and backpacks!
I have been a loyal customer for many years..... but now there is nothing to make Southwest stand out in a good way. Their flights cost about the same as any other airline; they charge for bags; and my comfort is overlooked. They need to review their policy on carryon bags. Basically, they are giving the people who do not buy the premium seats the middle finger because if you do not get onboard first, all of the overhead bins are taken by people carrying on large roller bags.
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