I booked a flight months ago to travel from California to Idaho for the holidays to see our grandkids. At 66 and 71 years old, I noticed today that my name was missing on the itinerary. When I called to request a correction, the representative informed me it would cost $250. I asked what would happen if I left it as is, and I was told my husband would not be allowed to board due to the name discrepancy. I paid the fee, and the final charge was $316.36 for a single letter correction. I understand this time of year is busy, but charging so much for a minor error feels excessive. I had always thought this airline provided good customer service, but today was disappointing. I plan to share my experience on social media and will reach out to local media. I suggest considering other options before booking with this airline. Regards, a dissatisfied customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official Southwest Airlines website with Ticketless Travel reservations, Southwest Airlines schedules and fares, and general information about Southwest Airlines.
