I arranged a flight months ago to visit family for the holidays. Upon discovering an error in our last name on the itinerary, I contacted support only to be quoted a high fee for correction. Ultimately, I paid $316.36 for a simple mistake. I expected better customer service from this airline, and I plan to share my experience widely. I recommend considering other airlines before booking.
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The official Southwest Airlines website with Ticketless Travel reservations, Southwest Airlines schedules and fares, and general information about Southwest Airlines.
