As a long time southwest customer do not use southwest moving forward. As many know they changed to assigned seating just like every other airline. The first official day of assigned seating we flew with them. 48 hours prior to flight we are able to choose our seats since we both have Southwest credit cards. We chose our seats next to each other no problem. First flight we sit next to each other second flight our seats get separated right before the flight. Gate agent tells us nothing they can do since it’s a full flight. We board the plane multiple other families had the same issues a flight attendants tell us in the future to screen shot our flights so we have proof. I’m the end we do the flight separated again first day so some bugs are expected to be worked out. Now fat forward a week and again 48 hours prior to flight we book our seats since next to each other. This time we screen shot the proof. Night before the flight our seats get changed. My wife calls southwest they tell us only a gate agent can fix this. We tell them we have proof of the problem and the the week before flight agents tell us that’s it’s to late to fix our seats. In the end after talking to everyone possible no one will fix the issue. If you have a Southwest Airlines card you have no benefits. My advice would be to go with one of the 100s of other airlines that have been successful at assigned seats and not this joke of a airline company. Again I have used southwest for years and have loved using them for years they no longer care about their customers only how to make the most profit.
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