The flight out of Albany NY was exceptional and the staff was friendly and knowledgeable. The first flight had a lot of turbulence and a rough landing. The second flight was delayed 1 hour 6 minutes out of BNA. So my car rental was canceled. For my return trip I was told our carry on luggage, we wanted to check , would be 70. When questioned the agent said well put them in the size thingy. My son's luggage was larger than mine so if his fit , and it did, mine fit. They insisted I put it in anyway. So I did. I had to shove it down and struggle to get it out ( it is a bit heavy ) and I am 4'11 and skinny not strong at all. Some other agent said to the manager I was
" aggressive " and wanted to kick me off the plane. I was gonna find another flight no big problem than my son was all apologetic and told the manager our situation ( we had a death in the family ) and Jose let me back on the plane. The agent that said I was " aggressive" kept staring me down and pointing from 5 place over. She looked mad I got to take the flight. They need to hire better staff for sure. This will be my LAST EVER flight with Southwest and I used to go to bat for them against all my friends. I now have to eat crow and tell them they were right.
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