I haven't even traveled yet and I'm already giving one star. The website is clunky and poorly designed for ticket purchases. I attempted to buy two tickets, one with a discount card and one without, but both ended up being processed incorrectly. I struggled to resolve this online and ended up calling their support team. They required me to send a photo of the tickets cut in half for a refund, which I did from an email address they had verified. However, they failed to inform me that they don't accept emails from my provider due to past issues. Their systems and processes make everything unnecessarily complicated. This all happened before I'd even boarded the train.
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