I am quite astonished by the negative reviews I’ve seen. I traveled recently from a town in Hampshire to a location in Dorset, changing trains in Woking. The staff member at my departure station helped me with my luggage, inquired about my destination, and assured me he would assist me upon arrival in Woking. He did just that. Upon reaching Woking, I approached two staff members for help with my luggage. They were incredibly accommodating, checked my travel details, and informed the guard on the train that I would need assistance in my final destination. When the train arrived, they ensured my luggage was placed in the first-class carriage. Even after I mentioned I didn’t have a first-class ticket, they simply smiled and wished me a safe journey. The guard promptly checked on me, confirming my need for assistance, and offered to handle my luggage at my arrival station. I wholeheartedly recommend this service and the staff involved. They are always ready to help if you ask. This experience has boosted my confidence to travel more frequently, and I have shared my positive experience with everyone since my return.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're here to give you travel updates and answer your questions. Here 24/7 for your convenience. Follow @SW_Railway for news and offers!
