I bought a Golf from them in November 2025, I travelled the nearly 300 miles to collect the car from them. I was very pleased with the car, in amazing condition for the age and mileage and well presented. Initially there was a problem with a rear brake caliper, which I had replaced locally and the dealer paid for. Then as the weather got colder, I realised the heater wasn’t blowing any warm air, I reported this to them (within two weeks of collection)and they said was probably the heater matrix and to get a quote, which I did. They said the quote was too much and it was fine when I bought it, and wasn’t covered by warranty. I asked where they would like me to take it, no reply. After contacting the finance company for support, they said to return the car for repair to them which wasn’t going to happen as it’s a 12 hour round trip. They offered no other solution, no contribution offered for repair and no further contact, so I eventually had to have the repair done at my own cost. A shame really, a great car but the experience definitely spoiled by poor after sales service.
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Welcome to Southwest Motor Company offer a wide range of quality cars at affordable prices from our state-of-the-art facility in Tavistock on the Devon/Cornwall border.
Over 24 years experience in selling quality used cars with a professional service, based in Tavistock on the Devon/Cornwall border.
We strive to go that extra mile to make buying cars a more friendly and enjoyable experience for all of our customers.
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