Judging from the other reviews here I guess we were just unlucky, but we have had a series of problems since we bought the car a couple of months ago. 1. The infotainment centre wasn't working properly when we picked the car up. This was sorted out by Southwest motors within a week or so.2. A sidelight wasn't working. This was supposed to have been sorted out at the same time as the infotainment centre, but it is still an intermittent fault.3. A sensor failed after a couple of weeks, meaning we had no ABS etc and several lights lit up on the dashboard. Southwest motors advised us to get the work done elsewhere and send them the bill. It took them three weeks to pay us back.4. At about the same time the water pump failed. Southwest motors couldn't book us in for two weeks. Because they couldn't offer us a courtesy car for that time we had to top up the coolant every time we took it for a drive.Now, these things can happen. But it's how the dealership deals with them that is important. I feel that we have been seen as a nuisance - with some quite unprofessional comments from the sales person along the way. Emails haven't been replied to and I've had to pressure them to get things sorted. There has been no offer of recompense for all the time I've spent dealing with this. There was a perfect opportunity for them to change the cam belt for free when the water pump was changed, but it never even crossed their mind.Part of the problem here may be that they provided a third party warranty with the car, Because of this they might not have felt the need to check the car properly before putting it on sale - as any major issues would be paid for by the warranty company. The water pump and infotainment centre are known problems with the VW Tiguan and should have been looked at.All in all it's been a disappointing experience.Addition:Following on from their reply:It seems Southwest motors has a completely different view of what happened. Just to put the record straight:1. I never ‘threatened’ them with a bad review. I gave them an opportunity to read what I was going to publish so we could agree on the facts. Needless to say, I had no response so I published my review as I had written it. 2. I was never abusive. That’s laughable. I pointed out that I had paid a lot of money for a car that I couldn’t drive without topping up with coolant - and I wanted it fixed, or at least a courtesy car until the work could be done. I also told them my partner was driving over so they could sort something out. Of course they are upset that they messed up, but owning up might be a better approach than accusing a customer of being the problem.
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Welcome to Southwest Motor Company offer a wide range of quality cars at affordable prices from our state-of-the-art facility in Tavistock on the Devon/Cornwall border.
Over 24 years experience in selling quality used cars with a professional service, based in Tavistock on the Devon/Cornwall border.
We strive to go that extra mile to make buying cars a more friendly and enjoyable experience for all of our customers.
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