I used EnergyRates.com to sign up with Spark Energy. The EFL that was on the website stated a rate of 10.9 cents/kWH. After signing up the rate changed to 15.4. I contacted them immediately and told them about the issue. They said they would get back to me. This should have been a 5 minute check as to whether they would honor the rate. Called 3 times and no one could tell me over a 3 month period. Basically they strung me along until I was already under contract to tell me that they would not honor the 10.9 cent rate. Very shady dishonest of them. Not sure if it was their fault or EnergyRate.com for the old EFL but it doesn't matter. Spark should have been able to tell me in 5 minutes whether they would honor the rate or not.
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Spark Energy is an electricity and gas supplier in the United Kingdom, established in 2007 and headquartered in Selkirk, Scottish Borders.
