I made the frame purchase with the warranty proceeds from a very well known competitor of Specialized. I can compare the process of purchasing the SL-8 from Specialized to the purchase ordeal of buying from the competitor as night and day. The Tarmac frame arrived in just a few short days, well packed with all the ancillary hardware and components that were supposed to be there. The competitor’s shipment got stuck in some kind of FedEx input loop that the shipping and receiving department of the manufacturer couldn’t seem to straighten out. It took perhaps a week before I finally received the bicycle and it was delivered to a FedEx store location and not my home address. At any rate, I would not hesitate for a second if you have your eye on a Specialized/S-Works product. They are easy to reach, receptive when needed, know all the answers to technical questions and will offer support from your local brick and mortar authorized Specialized bike shop if the need arises. Great experience and outstanding product!
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