Extremely disappointing experience with Specialized UK.I ordered a mountain bike and received a mountain bike in the expected colour and appearance. It was left unattended outside my house by the courier, visible from the pavement. There was nothing at delivery to suggest it was incorrect, so I assembled it in good faith and put it into storage as it was a Christmas present for my 12 year old son.After delivery, Specialized contacted me claiming they had made a warehouse labelling error and that the bike might be wrong. Instead of arranging a straightforward swap, they repeatedly demanded photos and serial numbers, imposed deadlines, and made references to legal escalation, while failing to respond to clear and reasonable emails proposing collection and replacement.Despite multiple chasers, they stopped responding altogether. As a customer, it was extremely frustrating to be treated as though I was responsible for correcting their internal warehouse error, and even worse to be left without replies after legal threats had already been made.This situation was entirely avoidable with basic customer service and common sense. I would expect far better handling from a premium brand. Update:Following my original review, the situation has deteriorated further.Despite asserting that the bike delivered to me is incorrect due to their own warehouse error, Specialized UK are now refusing to arrange collection of that bike and delivery of the replacement they say was ordered. Instead, they have stopped responding and continue to insist on serial numbers and photographs rather than taking practical steps to resolve the issue.As a result of this refusal to collect and replace the bike, my 12 year old son is now at risk of being left without his Christmas present, entirely due to how this has been handled.
Claim your business profile now and gain access to all features and respond to customer reviews.
