We bought ebike from Specialized- Como 4.0 2020 for my miss and our child. We were happy just at the begining. Due to a low seat tube location it's hard to fix any canteliver child seat so the other option is to fit the rack. I have spent long time looking for an appropiate one as I thought the alternative option offered from specialized wouldn't fit. After all I gave a try and asked Specialized technical team for support. Best part- I ordered suggested rack that's sold by them and should have fit. Results- width of legs and struts not compatible, no threads in legs as in originally fitted- nothing like designed for this bicycle. So now I am left with rack that I have to send back. I have 2 University degrees, spent 16 years with engineering drawings, and was send back by Specialized technical support (Nathaniel) to their retailer who have no clue how to fix it if it's not designed for this model or will affect warranty. Specialized team- this is not highly advanced task and don't treat people like brainless. Also answer such as you don't have access to technical details- I assume that you don't manufacture them but at least should have access to drawings. Finally, reply that this bicycle hasn't been designed for carrying children. This is robust frame and my miss with a child weight together 55kg. I don't know what would you say to somebody who weights 100kg- any suggestions? To sum up, the bicycle itself is of very good quality but technical support lacks of knowledge and their answers are elusive. If I could I would give minus 5 stars.
Claim your business profile now and gain access to all features and respond to customer reviews.
