specialized.com

3.2
3.2 Based on 40 reviews

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Niall Cook
I bought brand new specialized sirrus…

I bought brand new specialized sirrus elite at bikeshed, exeter uk. After a ride i found that the chainring is warped and the chain is rubbing against a front deralieur. Went back to shop and had to be persistent to have it looked at. Next day got a message that the chain ring was replaced and my bike is ready to be picked up. After a closer look found that the chainring is still going sideways while pedaling and that the front derailleur was modified to stop rubbing.Contacted the specialized directly as didn't want to deal withe the shop any more but was completely ignored. Payed lots of money for a faulty item and was ignored when asking for help. Highly not recommended.

1
Date of experience: May 20, 2020

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