I have been a customer of Specsavers for nearly 20 years at this point. There were some hiccups along the way and I was not happy about unclear pricing and hidden extras, but I kept using them for convenience rather than the level of service. Each time I bought glasses, one pair was specifically made for work. My employer would partially refund the cost of these, which required the optometrist to fill out the form to confirm the prescription and confirm they were needed for using a VDU. On this occasion, I forgot to take the form with me to the appointment, but was told I could bring it with me when collecting the glasses. I did just the thing, but was told there was no optician available to fill it out and I would have to come back the following day. That’s fine. When I was setting the bill for my trial contact lenses, I was casually informed that I would have to pay €40 extra to have the form filled for my employer (I’m a civil servant). I asked why, as I never had to pay for it before, and was told it was for the optician to “put their name on it”. Well I’ll tell you what, Specsavers. You can keep the form. You’ve just lost not one, but three customers - we will use somebody else’s services from now on.
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